Frequently asked questions
Can I check in outside the office hours?
In case you plan to arrive outside our office hours, please get in touch with us.
Check-in & Check-out
You can check-in from 3 pm on the day of arrival and check out until 11 pm on the day of departure. If you want to check in earlier please let us know.
Are there parking facilities?
you can find the public parking garage "Pfauengarten" at approx. 500 meters from our hotel. Our reception provides parking tickets for €15,- for 24 hours. Of course you can stop in front of our hotel to unload your luggage.
Which credit cards does the hotel accept?
We accept debit cards (EC / Maestro international) as well as all commonly used credit cards.
Is there a luggage room?
Free of charge luggage storage is available at the reception for our guests on the day of arrival and departure.
Are dogs permitted?
Dogs are welcome at the Hotel zum Dom! We kindly ask you to let us know prior to your arrival in case you plan to bring along your dog. Please note that we reserve the right to charge an extra cleaning fee, if extraordinary dirt occurs due to the dog.
Is Wi-Fi available at the hotel?
We offer free Wi-Fi in the entire hotel free of charge.
Where can I purchase tickets for the public transport system?
You can purchase them at the ticket machines or ticket counters at every railway station, at the central transfer points, in the tramway and at the tobacconist's.
What time is the reception open?
The reception is open from Monday to Saturday from 7 am to 11 pm and on Sundays from 8 am to 10 pm.
Is there a laundry service?
Laundry service is only available outside the hotel. Upon request we will gladly offer you an ironing board and a flat iron.
I would like to eat in the Steakboutique, while I'm staying at your hotel, do I need a reservation?
As we can't guarantee that there is a table available on short notice, we ask you to let us know your prefered date in advance, we will inform our colleagues.
Fantastic all the way around
A royal stay
"Beautiful house and rooms, exceptionally friendly staff that fulfils all your wishes in the blink of an eye. Amazing location, comfortable bed and delicious breakfast." [Source: Booking.com, July 2015]